Marketing call from Time Warner Cable, wanting me to upgrade services and switch my internet from Earthlink. I said that until they resolved the tiered pricing plan, I was looking for ways to give TWC less money, not more.
She said, can you educate me on that issue a bit, I'm not really familiar with it. That sounded like a scripted answer, and, after I gave her a thumbnail version of my concerns, she said, well, that's down the road a ways...I politely asked her to put in her notes that I don't trust the company and hope to find an alternative. She politely tried to sell me one more thing, then politely accepted and returned my wishes for a nice weekend.
Good for you Ed. I had a similar conversation with a TW sales rep who tried to sell me internet phone for the Iconfactory. I told them as long as TW is considering introducing tiered pricing I'll be considering finding another internet provider and no, I don't want their digital phone service. She tried to convince me that such structures were years away but like you, I told her I didn't believe her and I wanted her to note in her records I had said so.
Very satisfying to say the least.
Posted by: Ged | May 23, 2009 at 02:35 PM
I had a Time-Warner guy actually come to my front door a couple of days ago to try to sell me ... well, something; I didn't really give him the opportunity to get it out of his mouth.
And this guy also said "Can you educate me?" re tiered pricing.
Posted by: Lex | May 23, 2009 at 08:18 PM
Have merchants considered shoppers do not want to feel they are being 'metered' to shop? I just spent 2 hours looking for rugs online. Who keeps a taxi waiting on the meter while they window ship? Has Time Warner considered vendors?
Posted by: SojournerSamson | May 24, 2009 at 05:31 AM
I'm getting more and more aggravated at how often I get "This channel is not available right now. Please try again later" on the HD channels. I was on the phone to them, caught in that annoying system where you have to speak, not punch in, your responses to their prompts, when the channel came back.
I wish there was a way to send them partial payment with a note that the remainder is not available "right now" due to their channels not being available when I wanted to watch them.
Posted by: Doug H | May 24, 2009 at 09:57 AM
Doug, I had to switch all of my TiVo's season passes back from the HD channels to standard channels because of the "Not available now" errors on the TW HD channels. Entire shows just weren't being recorded.
I agree with your thoughts 100%
Posted by: Ged | May 24, 2009 at 11:17 PM
Bravo Ed!... I think I have my old telephone number on file with them thank goodness... but I'll stick with earthlink like you until they get with the program. Too bad a local entrepreneur couldn't come in as a competitor and rent the lines like earthlink. I'd much rather support a "local" than TWC or Earthlink, as would most people I think....
Posted by: liv | May 25, 2009 at 09:51 AM