As I received no prior notice, I called FCC, who told me they do not regulate Time Warner, I should call the Franchising Authority listed on the bill. I called City of Greensboro, who is listed on the bill as the FA, who told me they are no longer the FA, it is the state.
Time Warner tells me the FCC is who I should call with this concern. They also told me they sent a letter advising of a price increase. They may have sent it, but I never received it, though they are sending a copy at my request. (I only have internet with TW.)
My complaint is not the 12+% price increase, it is with the fact that I got no notification, and subsequently got the run-around, and I think they are required to give a 30 day notice of price increases.
Letters get lost. The real problem this illustrates is the lack of accountability with which Time Warner operates.
The outgoing City Council vowed action on this issue, but little or nothing seems to have happened. Maybe the new Council will recognize the seriousness of the problem.