GSO's best blogger dusts off his keyboard and finds a moment of connectivity to drop a line to Time-Warner Cable boss Robert Marcus:
From our end, your customer service protocols look like they are designed to impede access to that service and to wear down customers who have only minor problems until they give up...
...All of this would be a lot less galling if I could simply cancel my service and sign on with a competitor. But the lobbying arm of Time Warner has been so effective in North Carolina that you have no competitors, and your industry even managed to persuade my state legislature to make it illegal for cities like mine to provide their own broadband service.
I guess the going rate for a legislature is less than the cost of building out a decent service network.