"I'll be frank with you. I've never seen such a broken information systems operation until I came here," the governor said. He added: "That's not a reflection on the people in this (agency), but you have a broken system right now."

On whom is it reflection, then?

And how did a huge agency -- "vast computer networks and systems" and a major new IT project just months from delivery -- make it to this late date without a CIO?