We had not toured the new Civil Rights museum, so Lisa and I met for lunch and then proceeded to the famous former Woolworth building on Elm Street.
The lobby looks great, and there were plenty of people, including school groups, milling around.
I walked up to the desk and asked for two tickets.
The nice lady said the next tour was sold out, so we'd have to wait for the one after that.
I said, oh, no, I'm sorry, we don't need the tour -- we just want to check out the museum.
Can't do it. Guided tours only, on a fixed schedule.
No time for that, and not much interest, so I put my credit card back in my wallet, and we still haven't seen the museum.
I hear this has been a problem for many people. Not only the lack of access, but the tours themselves, which follow a rigid 45-minute schedule, and don't allow for much interactivity with the exhibits that are among the museum's supposed selling points.
Also, one observer points out that the footage from Birth of a Nation used in a montage should be identified as such, rather than letting visitors assume it's a document of real life.
What else do I hear? That people have been moved to tears by the power of the museum, and that nearby businesses find themselves busy at times when they used to be empty.
Growing pains are to be expected. Fixing them to ensure a better visitor experience is, too.
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